This website uses cookies to personalize content and advertisements, to be able to offer functions for social media and to analyze the access to this website. In addition, information about your use of this website is shared with partners for social media, advertising and analysis. These partners may combine this information with other data that you have provided to them or that they have collected as part of your use of the services.

Data protection & notices

Right of Withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

In order to exercise your right of withdrawal, you must contact us

Flame2Fame a brand of SUS Sustainability Solutions GmbH
Köpfelweg 41
69118 Heidelberg
Tel: +49 (0) 6221 724 6786

by means of a clear declaration (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. Fill out the cancellation form or another clear declaration electronically and send it to us. If you make use of this option, we will send you a confirmation of receipt of such a revocation immediately (e.g. by email). To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of cancellation

If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the inexpensive standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.


If you want to return the goods to us, please contact our dispatch warehouse beforehand. We will send customers from Germany a free parcel label for the return of goods with a value of more than 40 euros. Please note that we do not accept freight collect shipments from abroad.

Financed business

If you have financed this contract with a loan and you revoke the financed contract, you are no longer bound by the loan contract if both contracts form an economic unit. This is particularly to be assumed if we are your lender at the same time or if your lender makes use of our cooperation with regard to financing. If we have already received the loan when the revocation or return takes effect, your lender shall assume our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the revocation or return. The latter does not apply if the subject of the present contract is the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives). If you want to avoid a contractual obligation as far as possible, revoke both contractual declarations separately.

Exclusion of the right of withdrawal

The right of withdrawal exists

  1. not in the case of distance contracts for the delivery of goods that are manufactured according to customer specifications or that are clearly tailored to personal needs or that are not suitable for a return due to their nature or can spoil quickly or whose expiry date would be exceeded
  2. not in the case of distance sales contracts for the delivery of audio or video recordings or software, provided that you have unsealed the data carriers supplied,
  3. not in the case of distance contracts for the delivery of newspapers, magazines and magazines, unless you have submitted your contract declaration by telephone
  4. not in the case of distance sales contracts that involve the delivery of goods or the provision of financial services, the price of which is subject to fluctuations on the financial market, over which we have no influence and which can occur within the withdrawal period, in particular services in connection with shares, unit certificates issued by issued by a capital investment company or a foreign investment company, and other negotiable securities, currencies, derivatives or money market instruments.
General information
  1. Please avoid damage and contamination of the product. If possible, please send the goods back to us in their original packaging with all accessories and all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please use suitable packaging to provide adequate protection against damage in transit
  2. If possible, please do not send the goods back to us freight collect. We will gladly reimburse you for the postage costs in advance, provided you do not have to pay them yourself.
  3. Please note that the aforementioned numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.
Custom-made products, which also include goods made according to customer requirements, cannot be returned.