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Data protection & notices

General terms and conditions

1. Scope
The following terms and conditions apply to all orders via our online shop. Our online shop is aimed exclusively at consumers.

A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed. An entrepreneur is a natural or legal person or a legal partnership who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

2. Contractual partner, conclusion of contract, correction options
The purchase contract is concluded with the Flame2Fame brand of SUS Sustainability Solutions GmbH.

By placing the products in the online shop, we are submitting a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the order process. The contract is concluded when you click the order button to accept the offer for the goods in the shopping cart. Immediately after submitting the order, you will receive another confirmation by email.

3. Contract language, contract text storage
The languages ​​available for the conclusion of the contract are German and English.

We save the contract text and send you the order data and our terms and conditions in text form. For security reasons, the text of the contract is no longer accessible on the Internet.

4. Terms of delivery
In addition to the stated product prices, there are also shipping costs. You can find out more about the amount of shipping costs in the offers. We only deliver by post. Unfortunately, a self collection of the product is not possible.

5. Payment

The following payment methods are generally available in our shop: Credit card When you place your order, you enter your credit card details. After your legitimation as the legal cardholder, the payment transaction will be carried out automatically and your card will be debited. We will inform you about the date of the account debit (so-called prenotification). By submitting the SEPA direct debit mandate, we ask our bank to initiate the payment transaction. The payment transaction will be carried out automatically and your account will be debited.
The account is debited before the goods are dispatched. The period for the advance notice of the date of the account debit (so-called prenotification period) is 1 days.


6. Retention of title
The goods remain our property until full payment.

7. Transport damage
If goods are delivered with obvious transport damage, please report such errors to the deliverer as soon as possible and contact us immediately. Failure to lodge a complaint or to contact you has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us to assert our own claims against the carrier or the transport insurance.
 
8. Warranties and Guarantees
Unless otherwise expressly agreed below, the statutory right to liability for defects applies. The following applies to used goods: if the defect occurs one year after delivery of the goods, claims for defects are excluded. Defects that occur within one year of delivery of the goods can be asserted within the statutory limitation period of two years from delivery of the goods. The above restrictions and shortened deadlines do not apply to claims based on damage caused by us, our legal representatives or vicarious agents
in the event of injury to life, body or health
in the event of willful or grossly negligent breach of duty as well as malice
in the event of a breach of essential contractual obligations, the fulfillment of which makes the proper execution of the contract possible in the first place and compliance with which the contractual partner may regularly rely (cardinal obligations)
as part of a guarantee promise, if agreed, or
as far as the scope of the product liability law is opened.
Information on any additional guarantees that may apply and their precise conditions can be found with the product and on special information pages in the online shop.

9. Liability
We are always unrestrictedly liable for claims based on damage caused by us, our legal representatives or vicarious agents

in the event of injury to life, body or health
in the event of willful or grossly negligent breach of duty
in the case of guarantee promises, if agreed, or
as far as the scope of the product liability law is opened.
In the event of a breach of essential contractual obligations, the fulfillment of which makes the proper execution of the contract possible in the first place and on whose compliance the contractual partner may regularly rely (cardinal obligations) through slight negligence on the part of us, our legal representatives or vicarious agents, the amount of liability is foreseeable at the time the contract was concluded Damage limited, the occurrence of which can typically be expected.

In addition, claims for damages are excluded.

10. Dispute Resolution
The European Commission provides a platform for online dispute resolution, which you can find here. We are ready to take part in an out-of-court arbitration procedure before a consumer arbitration board. The federal universal arbitration board at the Center for Arbitration is responsible,
Straßburger Straße 8, 77694 Kehl am Rhein, www.universalschlichtungstelle.de.AGB created with the Trusted Shops legal writer in cooperation with FÖHLISCH lawyers.

1. Scope
The following terms and conditions apply to all orders via our online shop. Our online shop is aimed exclusively at consumers.

A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed. An entrepreneur is a natural or legal person or a legal partnership who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

2. Contractual partner, conclusion of contract, correction options
The purchase contract is concluded with the Flame2Fame brand of SUS Sustainability Solutions GmbH.

By placing the products in the online shop, we are submitting a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the order process. The contract is concluded when you click the order button to accept the offer for the goods in the shopping cart. Immediately after submitting the order, you will receive another confirmation by email.

3. Contract language, contract text storage
The languages ​​available for the conclusion of the contract are German and English.

We save the contract text and send you the order data and our terms and conditions in text form. For security reasons, the text of the contract is no longer accessible on the Internet.

4. Terms of delivery
In addition to the stated product prices, there are also shipping costs. You can find out more about the amount of shipping costs in the offers. We only deliver by post. Unfortunately, a self collection of the product is not possible.

5. Payment

The following payment methods are generally available in our shop: Credit card When you place your order, you enter your credit card details. After your legitimation as the legal cardholder, the payment transaction will be carried out automatically and your card will be debited. We will inform you about the date of the account debit (so-called prenotification). By submitting the SEPA direct debit mandate, we ask our bank to initiate the payment transaction. The payment transaction will be carried out automatically and your account will be debited.
The account is debited before the goods are dispatched. The period for the advance notice of the date of the account debit (so-called prenotification period) is 1 days.


6. Retention of title
The goods remain our property until full payment.

7. Transport damage
If goods are delivered with obvious transport damage, please report such errors to the deliverer as soon as possible and contact us immediately. Failure to lodge a complaint or to contact you has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us to assert our own claims against the carrier or the transport insurance.
 
8. Warranties and Guarantees
Unless otherwise expressly agreed below, the statutory right to liability for defects applies. The following applies to used goods: if the defect occurs one year after delivery of the goods, claims for defects are excluded. Defects that occur within one year of delivery of the goods can be asserted within the statutory limitation period of two years from delivery of the goods. The above restrictions and shortened deadlines do not apply to claims based on damage caused by us, our legal representatives or vicarious agents
in the event of injury to life, body or health
in the event of willful or grossly negligent breach of duty as well as malice
in the event of a breach of essential contractual obligations, the fulfillment of which makes the proper execution of the contract possible in the first place and compliance with which the contractual partner may regularly rely (cardinal obligations)
as part of a guarantee promise, if agreed, or
as far as the scope of the product liability law is opened.
Information on any additional guarantees that may apply and their precise conditions can be found with the product and on special information pages in the online shop.

9. Liability
We are always unrestrictedly liable for claims based on damage caused by us, our legal representatives or vicarious agents

in the event of injury to life, body or health
in the event of willful or grossly negligent breach of duty
in the case of guarantee promises, if agreed, or
as far as the scope of the product liability law is opened.
In the event of a breach of essential contractual obligations, the fulfillment of which makes the proper execution of the contract possible in the first place and on whose compliance the contractual partner may regularly rely (cardinal obligations) through slight negligence on the part of us, our legal representatives or vicarious agents, the amount of liability is foreseeable at the time the contract was concluded Damage limited, the occurrence of which can typically be expected.

In addition, claims for damages are excluded.

10. Dispute Resolution
The European Commission provides a platform for online dispute resolution, which you can find here. We are ready to take part in an out-of-court arbitration procedure before a consumer arbitration board. The federal universal arbitration board at the Center for Arbitration is responsible,
Straßburger Straße 8, 77694 Kehl am Rhein, www.universalschlichtungstelle.de.AGB created with the Trusted Shops legal writer in cooperation with FÖHLISCH lawyers.